What if I can't get the Tie Buddies® on my child's laces?
While Tie Buddies® are designed to fit most laces there may be some exceptions. First check the tips of your laces called "aglet" to be sure they aren't too worn or frayed. If they are you should consider a new pair of laces. Second, Tie Buddies® are designed with two different diameter openings on each end to create a pinching effect and keep the Tie Buddies® in place. Be sure you are trying to thread into the larger diameter opening first.

       When my child completes his/her bow the tail of one     lace is getting caught on the wrong side, what is                          he/she doing wrong?
Tying shoelaces is a learning process even with the help of Tie Buddies® your child may make a few mistakes as they learn. The most common reason this happens is that when the child makes the "x" as described in Step 2, they release the tail of one lace and wrap the Tie Buddy around only one part of the lace. It may also happen in cases where the shoelaces are too short leaving no tails.

       My child won't remove the Tie Buddies® to try tying on his/her own because they like having the cute characters on their shoes but I know he/she is ready for the next step what can I do?
This was a common occurrence during our testing phase and our solution was to offer to thread the Tie Buddies®  on another portion of their lace.

       How long does it take to teach using Tie Buddies®?
Every child varies but the Tie Buddies® create an interest level and a relevant story to help children learn faster. See our testimonialsfor more information!

       What is your return policy?
Returns for manufacturers defects are accepted. Please contact customerservice@tiebuddies.com.

       When do I know it's time to take one of the Tie Buddies® off and work toward independent tying?
In many cases the child will suggest that he or she can do it on their own. The most telling sign is once your child can complete a "tight" bow using Tie Buddies®as this indicates they have enough control of the finger movements to complete strong tie.